Privacy, data and responsible use

Privacy & GDPR

TheVoiceVertex AI is designed to minimise unnecessary personal data and protect account and customer information.

• Use only data needed for the configured business purpose.
• Support access, correction and deletion requests where required.
• Do not process data without a lawful basis.

Calls, recordings & transcripts

Customers must configure any legally required notices or consent before recording calls or storing transcripts.

• Recording and consent requirements vary by jurisdiction.
• Do not conceal recording where disclosure is legally required.
• Limit retention to what is reasonably needed.

Responsible AI use

TheVoiceVertex AI must not be configured for unlawful, deceptive or abusive activity.

• No deceptive impersonation.
• No fraud, harassment or unlawful manipulation.
• No commitments the business has not approved.
• Escalate to a human when policy requires it.

Cookies, login & security

Essential cookies and similar technologies may be used for login, sessions, security and core service functionality.

Customer responsibility

The customer controls the business instructions, connected systems and data supplied to TheVoiceVertex AI and remains responsible for lawful use.