1. About these terms
These Terms of Service apply to TheVoiceVertex AI, a business communications and AI automation service operated by XVERTEX CAPITAL LTD, company number 17158369, registered at Prime Apartments, 483 Green Lanes, London, England, N13 4FG, United Kingdom.
TheVoiceVertex AI is offered primarily for business use. If a signed order, enterprise agreement or other written commercial agreement conflicts with these terms, that written agreement controls to the extent of the conflict.
2. The service
TheVoiceVertex AI may provide AI voice calls, inbound and outbound communications, SMS and WhatsApp workflows, appointment handling, call and message logs, customer context, AI analysis, connected calendars, integrations and related dashboard functionality. Features depend on the customer's plan, configuration, connected providers and regulatory availability.
3. Accounts
Customers must provide accurate account information, keep login credentials secure and ensure only authorised people use the account. Customers are responsible for activity performed through their account unless caused by a failure within our control.
4. Phone numbers, calls and messaging
Telephony and messaging are delivered through third-party communications providers, including Twilio. Number availability, geographic coverage, carrier rules and approval times are not controlled solely by TheVoiceVertex AI.
Customers must provide accurate business, identity and messaging-registration information when required. TheVoiceVertex AI may submit that information to telecommunications providers and regulators to provision or maintain services.
5. SMS consent and messaging rules
Customers may use SMS only for recipients and use cases for which they have the required permission or other lawful basis. Customers must honour opt-out requests and must not use TheVoiceVertex AI for spam, purchased-contact blasting, deceptive messaging or unlawful marketing.
Where an SMS programme uses TheVoiceVertex AI-managed messaging, message frequency varies according to the configured business workflow. Message and data rates may apply. Recipients can reply STOP to opt out and HELP for help where those standard commands apply. Consent to receive SMS must not be treated as a condition of purchasing unrelated goods or services.
Mobile numbers and SMS opt-in consent are handled according to our Privacy Policy.
6. Customer responsibilities
- Use the service only for lawful business purposes.
- Provide legally required notices and obtain legally required permissions for recording, transcription, AI processing, marketing and messaging.
- Keep customer instructions, booking rules and business information accurate.
- Do not use the service for fraud, harassment, deceptive impersonation or activity that violates carrier or platform rules.
- Do not instruct the AI to make commitments the customer is not authorised to make.
- Maintain appropriate human oversight for sensitive or high-impact decisions.
7. AI limitations
AI-generated responses can be incomplete, inaccurate or inappropriate. TheVoiceVertex AI is designed to follow configured business rules and connected tools, but customers remain responsible for reviewing their configuration and deciding where human review or escalation is required.
The service is not an emergency service and should not be relied on as the sole system for emergency communications, medical diagnosis, legal advice, financial advice or other decisions where an error could create significant harm.
8. Integrations
Customers may connect services such as Google Calendar, Microsoft Outlook, Calendly, Zapier and other supported systems. Use of those services is also subject to their own terms and availability. Customers authorise TheVoiceVertex AI to access connected systems only to perform the functionality they configure.
9. Fees and subscriptions
Paid plans, included usage and prices are shown on the applicable pricing, checkout or order page. Subscription payments are processed through Stripe. Unless an order states otherwise, recurring subscriptions continue for successive billing periods until cancelled.
Included usage is limited to the amount stated for the plan. If a plan does not specify an overage rate, TheVoiceVertex AI may restrict additional usage or agree additional usage and pricing with the customer rather than silently imposing an undisclosed charge.
10. Cancellation and service changes
Customers may request cancellation using any cancellation mechanism made available with their subscription or by contacting us at [email protected]. Cancellation timing, effective date and any amounts already due remain subject to the applicable order and billing period.
We may improve, replace or discontinue features where reasonably necessary, including where a carrier, platform or integration changes its requirements. We will not represent a third-party dependent feature as guaranteed where it depends on external approval or availability.
11. Suspension
We may suspend or restrict service where reasonably necessary for security, suspected fraud, unlawful use, carrier or platform compliance, non-payment, or to prevent harm to TheVoiceVertex AI, customers or third parties.
12. Customer data
Customers retain their rights in the business data they provide. Customers authorise XVertex Capital Ltd and its service providers to process that data as necessary to provide, secure and support TheVoiceVertex AI. Our handling of personal data is described in the Privacy Policy.
13. TheVoiceVertex AI intellectual property
TheVoiceVertex AI software, product design, documentation, branding and proprietary service logic remain the property of XVertex Capital Ltd or its licensors. A customer receives a limited right to use the service during an active subscription or other authorised service period.
14. Availability and third-party services
We aim to provide a reliable service, but uninterrupted or error-free operation is not guaranteed. Calls, messages, phone numbers, payments, AI models and integrations depend partly on third-party networks and services outside our direct control.
15. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, XVertex Capital Ltd is not responsible for indirect or consequential losses arising from the customer's misuse of the service, inaccurate customer configuration, unlawful messaging, or failures of third-party services outside our reasonable control.
16. Governing law
These terms are governed by the laws of England and Wales. Courts of England and Wales will have jurisdiction, except where mandatory law requires otherwise.
17. Contact
Questions about these terms can be sent to [email protected].